MySim is a new online service plan! Customers can click here to buy it online immediately, with a designated credit card (VISA / MasterCard), UnionPay Online Pay(UnionPay Credit Cards/Debit Card^) or Alipay.
It’s easy to purchase online:
1. Purchase MySim mobile service
- fill in e-order form (including address) and settle basic service fees payment online
2. Activate the SIM card*
- SIM card will be delivered to designated address by mail delivery
- Customers who switch to MySim with an existing number need to visit CMHK shops in person with required materials (including HKID) to complete the procedure and to collect the SIM card at shop
3. Purchase local data package online after account registration and adding value
^ Accepted UnionPay Debit Cards issued by banks in Mainland China for payment settlement. For more information about ‘supported banks of ‘UnionPay Online Payment’, please visit https://static.95516.com/static/help/detail_36.html.
Activation Method:
Insert the SIM card into the cell phone and turn it on, in a few minutes customer will receive a confirmation SMS, indicating successful service activation. Once activated, $50 basic service fee will be deducted every 30 days automatically. Basic service fee includes unlimited local calls, unlimited local intra-SMS and call management services.
Data Service:
If you are not able to access to data service after activating the SIM card, please ensure the data service setting or data roaming service setting (If you are using data roaming service overseas) has been switched on. And please follow below steps to set up APN.
iPhone : Settings > (iOS6 or below should select <General> first) Cellular > Cellular Data Network > APN : cmhk
Android : Settings > Mobile Networks > Access Point Names > Select <CMHK Data>
*Customers please save the card holder originally attached to MySim Sim Card safely for future use
Roaming Dialing Methods
1. Direct Dial Roaming
|
Roaming Countries/ Destinations |
Operator |
Calling Instruction - Outgoing Calls to Hong Kong |
Calling Instruction - Outgoing Local Calls |
Calling Instruction - Outgoing Calls to Other Countries |
|---|---|---|---|---|
|
Mainland China |
CMCC |
+ 852 (Hong Kong phone no.) |
Dial the local number directly |
+ (country code) (area code) (phone no.) |
|
Macau |
SmarTone/CTM |
|||
|
Taiwan |
Far EasTone |
|||
|
Malaysia |
Maxis/Digi |
2. *130* Roaming
Simply follow the dialing procedures below. Once "Request Accepted" is displayed on your handset screen, you'll receive a call from our system in seconds. Upon receiving the call, you'll then be connected to the phone number you've dialed.
Outgoing Calls to Hong Kong: Press 
(Hong Kong phone no.) 
(no need to key in Hong Kong country code "852")
Outgoing Local Calls / Calls to Other Countries: Press (country code) (area code) (phone no.)
International Call Forward Service & Dialing Method
Activate All International Call Forward: 
(country code) (area code) (local phone no.) 
De-activate All International Call Forward:
or 
(Country Code) (Area Code)(Telephone Number)
or (Country Code)(Telephone Number)
<6-digit password＞ via handset. 
(designated number)
(designated number)
(designated number)(designated number)(Country Code) (Area Code) (Local Phone No.) -
Subscribe:
-
Cancel:
on your handset to listen to new user guide, then follow the instruction to record your personal greeting and establish a password.-
Dial via your handset; or
-
Dial
via other phones
- De-activate any Call Forwarding functions and switch off your mobile phone.
-
Dial on any fax machine equipped with a receiver.
-
Dial via your handset; or
-
Dial via other phones
New 6-digit numerical password via your handset (For example, if you want to set your password as 456789, please dial
)
on a GPRS handset to active MMS service and GPRS service on your handset to deactivate.
